Just curious: has anyone ever had their continued employment or compensation (in medicine or nursing) tied to patient satisfaction scores, like Press-Ganey? Or has anyone’s compensation or contract been adversely affected by patient complaints? I’ve heard of it, but I’d love some stories to back up the rumors.
Certainly, some people have been fired for having lots of complaints, but has anyone experienced it as an institutional policy or contractual matter?
Even if you know someone who would be willing to tell me about it, I’d love to know. Because frankly, it’s a terrible idea!
I am currently employed as a retail pharmacist with a nationwide corporation. My continued employment is based on many factors, one of which is satisfaction as measured by “secret shoppers” (this is 50% of my evaluation). It is tremendously frustrating since thse individuals can only evaluate me based upon how they perceive my interactions with them based on OTC medications. They have NO idea if I’m giving out correct information or not – just am I nice (do I smile), do I show them where the toothpaste is & do I give them something else they might like to buy… Read more »
jason
14 years ago
I am a ABEM dr who worked for years in a high volume rural ER in southern Indiana, much like your practice in SC. Although we served an 11 county area and were the only hospital within an hour’s drive, the administration was bent on the ER having 90%+ scores. Despite being the top doc in multiple parameters (door to doc time, dr to dispo time, and number of patients seen) my satisfaction scores were routinely lower than the rest of the group. My partners were never the problem, they supported me and told administration that I was a valuable… Read more »
Good post, we BTW use patientsurvey.com for keeping a tab on patient feedback and to improve patient care. Works out well. Makes the staff also think twice about how they treat patients. Also, this is helping out to let go staff who are not doing a great job. What better way to document something than something that is provided to you by patients themselves. Plus, all staff wears a name tag just to make sure they know patients can see who the person is. Also, doctors are now reviewing these every month as well. They get positive and negative feedback… Read more »
cheryl
13 years ago
I am the spouse of an ER physician who belongs to a group that was terminated for low (40%ile/mean 83%) Press Ganey scores. That’s right….the entire group of 20 board certified docs, and PA’s as well, were given a 120 day notice for rtermination of contract. They are an independent, collegial group that had been providing care at this hospital system for over twenty years. They were active in the community (ACLS training, EMS support and eduction, disaster preparedness) and also participated actively in committee work at the hospital. Attending physicians and EMS chiefs rallied behind us, but the administraation… Read more »
Fine way of describing, and fastidious article to get facts about my presentation subject matter, which i am going to deliver in institution of higher education.
Excuse me if I’m posting this in the incorrect area, but does anybody on this site know where I could find opinions on a company in the United states advertising an IT sales job? The organization is LTJ Management, LLC located at 900 Congress Ave., Suite L-150, Austin, TX 78701 (512) 895-9500. I’m moving to the US soon and any help will be appreciated. Thank you.
Great paintings! This is the type of info that are meant to be shared across the web. Disgrace on Google for now not positioning this post upper! Come on over and visit my website . Thanks =)
{"id":null,"mode":"form","open_style":"in_place","currency_code":"USD","currency_symbol":"$","currency_type":"decimal","blank_flag_url":"https:\/\/edwinleap.com\/wp-content\/plugins\/tip-jar-wp\/\/assets\/images\/flags\/blank.gif","flag_sprite_url":"https:\/\/edwinleap.com\/wp-content\/plugins\/tip-jar-wp\/\/assets\/images\/flags\/flags.png","default_amount":100,"top_media_type":"none","featured_image_url":false,"featured_embed":"","header_media":null,"file_download_attachment_data":null,"recurring_options_enabled":true,"recurring_options":{"never":{"selected":true,"after_output":"One time only"},"weekly":{"selected":false,"after_output":"Every week"},"monthly":{"selected":false,"after_output":"Every month"},"yearly":{"selected":false,"after_output":"Every year"}},"strings":{"current_user_email":"","current_user_name":"","link_text":"Leave a tip","complete_payment_button_error_text":"Check info and try again","payment_verb":"Pay","payment_request_label":"EdwinLeap.com","form_has_an_error":"Please check and fix the errors above","general_server_error":"Something isn't working right at the moment. Please try again.","form_title":"EdwinLeap.com","form_subtitle":"If you enjoy the content you read here, please consider dropping something in the tip jar!","currency_search_text":"Country or Currency here","other_payment_option":"Other payment option","manage_payments_button_text":"Manage your payments","thank_you_message":"Thank you so much! I appreciate the tip!","payment_confirmation_title":"EdwinLeap.com","receipt_title":"Your Receipt","print_receipt":"Print Receipt","email_receipt":"Email Receipt","email_receipt_sending":"Sending receipt...","email_receipt_success":"Email receipt successfully sent","email_receipt_failed":"Email receipt failed to send. Please try again.","receipt_payee":"Paid to","receipt_statement_descriptor":"This will show up on your statement as","receipt_date":"Date","receipt_transaction_id":"Transaction ID","receipt_transaction_amount":"Amount","refund_payer":"Refund from","login":"Log in to manage your payments","manage_payments":"Manage Payments","transactions_title":"Your Transactions","transaction_title":"Transaction Receipt","transaction_period":"Plan Period","arrangements_title":"Your Plans","arrangement_title":"Manage Plan","arrangement_details":"Plan Details","arrangement_id_title":"Plan ID","arrangement_payment_method_title":"Payment Method","arrangement_amount_title":"Plan Amount","arrangement_renewal_title":"Next renewal date","arrangement_action_cancel":"Cancel Plan","arrangement_action_cant_cancel":"Cancelling is currently not available.","arrangement_action_cancel_double":"Are you sure you'd like to cancel?","arrangement_cancelling":"Cancelling Plan...","arrangement_cancelled":"Plan Cancelled","arrangement_failed_to_cancel":"Failed to cancel plan","back_to_plans":"\u2190 Back to Plans","update_payment_method_verb":"Update","sca_auth_description":"Your have a pending renewal payment which requires authorization.","sca_auth_verb":"Authorize renewal payment","sca_authing_verb":"Authorizing payment","sca_authed_verb":"Payment successfully authorized!","sca_auth_failed":"Unable to authorize! Please try again.","login_button_text":"Log in","login_form_has_an_error":"Please check and fix the errors above","uppercase_search":"Search","lowercase_search":"search","uppercase_page":"Page","lowercase_page":"page","uppercase_items":"Items","lowercase_items":"items","uppercase_per":"Per","lowercase_per":"per","uppercase_of":"Of","lowercase_of":"of","back":"Back to plans","zip_code_placeholder":"Zip\/Postal Code","download_file_button_text":"Download File","input_field_instructions":{"tip_amount":{"placeholder_text":"How much would you like to tip?","initial":{"instruction_type":"normal","instruction_message":"How much would you like to tip? Choose any currency."},"empty":{"instruction_type":"error","instruction_message":"How much would you like to tip? Choose any currency."},"invalid_curency":{"instruction_type":"error","instruction_message":"Please choose a valid currency."}},"recurring":{"placeholder_text":"Recurring","initial":{"instruction_type":"normal","instruction_message":"How often would you like to give this?"},"success":{"instruction_type":"success","instruction_message":"How often would you like to give this?"},"empty":{"instruction_type":"error","instruction_message":"How often would you like to give this?"}},"name":{"placeholder_text":"Name on Credit Card","initial":{"instruction_type":"normal","instruction_message":"Enter the name on your card."},"success":{"instruction_type":"success","instruction_message":"Enter the name on your card."},"empty":{"instruction_type":"error","instruction_message":"Please enter the name on your card."}},"privacy_policy":{"terms_title":"Terms and conditions","terms_body":null,"terms_show_text":"View Terms","terms_hide_text":"Hide Terms","initial":{"instruction_type":"normal","instruction_message":"I agree to the terms."},"unchecked":{"instruction_type":"error","instruction_message":"Please agree to the terms."},"checked":{"instruction_type":"success","instruction_message":"I agree to the terms."}},"email":{"placeholder_text":"Your email address","initial":{"instruction_type":"normal","instruction_message":"Enter your email address"},"success":{"instruction_type":"success","instruction_message":"Enter your email address"},"blank":{"instruction_type":"error","instruction_message":"Enter your email address"},"not_an_email_address":{"instruction_type":"error","instruction_message":"Make sure you have entered a valid email address"}},"note_with_tip":{"placeholder_text":"Your note here...","initial":{"instruction_type":"normal","instruction_message":"Attach a note to your tip (optional)"},"empty":{"instruction_type":"normal","instruction_message":"Attach a note to your tip (optional)"},"not_empty_initial":{"instruction_type":"normal","instruction_message":"Attach a note to your tip (optional)"},"saving":{"instruction_type":"normal","instruction_message":"Saving note..."},"success":{"instruction_type":"success","instruction_message":"Note successfully saved!"},"error":{"instruction_type":"error","instruction_message":"Unable to save note note at this time. Please try again."}},"email_for_login_code":{"placeholder_text":"Your email address","initial":{"instruction_type":"normal","instruction_message":"Enter your email to log in."},"success":{"instruction_type":"success","instruction_message":"Enter your email to log in."},"blank":{"instruction_type":"error","instruction_message":"Enter your email to log in."},"empty":{"instruction_type":"error","instruction_message":"Enter your email to log in."}},"login_code":{"initial":{"instruction_type":"normal","instruction_message":"Check your email and enter the login code."},"success":{"instruction_type":"success","instruction_message":"Check your email and enter the login code."},"blank":{"instruction_type":"error","instruction_message":"Check your email and enter the login code."},"empty":{"instruction_type":"error","instruction_message":"Check your email and enter the login code."}},"stripe_all_in_one":{"initial":{"instruction_type":"normal","instruction_message":"Enter your credit card details here."},"empty":{"instruction_type":"error","instruction_message":"Enter your credit card details here."},"success":{"instruction_type":"normal","instruction_message":"Enter your credit card details here."},"invalid_number":{"instruction_type":"error","instruction_message":"The card number is not a valid credit card number."},"invalid_expiry_month":{"instruction_type":"error","instruction_message":"The card's expiration month is invalid."},"invalid_expiry_year":{"instruction_type":"error","instruction_message":"The card's expiration year is invalid."},"invalid_cvc":{"instruction_type":"error","instruction_message":"The card's security code is invalid."},"incorrect_number":{"instruction_type":"error","instruction_message":"The card number is incorrect."},"incomplete_number":{"instruction_type":"error","instruction_message":"The card number is incomplete."},"incomplete_cvc":{"instruction_type":"error","instruction_message":"The card's security code is incomplete."},"incomplete_expiry":{"instruction_type":"error","instruction_message":"The card's expiration date is incomplete."},"incomplete_zip":{"instruction_type":"error","instruction_message":"The card's zip code is incomplete."},"expired_card":{"instruction_type":"error","instruction_message":"The card has expired."},"incorrect_cvc":{"instruction_type":"error","instruction_message":"The card's security code is incorrect."},"incorrect_zip":{"instruction_type":"error","instruction_message":"The card's zip code failed validation."},"invalid_expiry_year_past":{"instruction_type":"error","instruction_message":"The card's expiration year is in the past"},"card_declined":{"instruction_type":"error","instruction_message":"The card was declined."},"missing":{"instruction_type":"error","instruction_message":"There is no card on a customer that is being charged."},"processing_error":{"instruction_type":"error","instruction_message":"An error occurred while processing the card."},"invalid_request_error":{"instruction_type":"error","instruction_message":"Unable to process this payment, please try again or use alternative method."},"invalid_sofort_country":{"instruction_type":"error","instruction_message":"The billing country is not accepted by SOFORT. Please try another country."}}}},"fetched_oembed_html":false}
I am currently employed as a retail pharmacist with a nationwide corporation. My continued employment is based on many factors, one of which is satisfaction as measured by “secret shoppers” (this is 50% of my evaluation). It is tremendously frustrating since thse individuals can only evaluate me based upon how they perceive my interactions with them based on OTC medications. They have NO idea if I’m giving out correct information or not – just am I nice (do I smile), do I show them where the toothpaste is & do I give them something else they might like to buy… Read more »
I am a ABEM dr who worked for years in a high volume rural ER in southern Indiana, much like your practice in SC. Although we served an 11 county area and were the only hospital within an hour’s drive, the administration was bent on the ER having 90%+ scores. Despite being the top doc in multiple parameters (door to doc time, dr to dispo time, and number of patients seen) my satisfaction scores were routinely lower than the rest of the group. My partners were never the problem, they supported me and told administration that I was a valuable… Read more »
what a unbelievable post, wow.
Good post, we BTW use patientsurvey.com for keeping a tab on patient feedback and to improve patient care. Works out well. Makes the staff also think twice about how they treat patients. Also, this is helping out to let go staff who are not doing a great job. What better way to document something than something that is provided to you by patients themselves. Plus, all staff wears a name tag just to make sure they know patients can see who the person is. Also, doctors are now reviewing these every month as well. They get positive and negative feedback… Read more »
I am the spouse of an ER physician who belongs to a group that was terminated for low (40%ile/mean 83%) Press Ganey scores. That’s right….the entire group of 20 board certified docs, and PA’s as well, were given a 120 day notice for rtermination of contract. They are an independent, collegial group that had been providing care at this hospital system for over twenty years. They were active in the community (ACLS training, EMS support and eduction, disaster preparedness) and also participated actively in committee work at the hospital. Attending physicians and EMS chiefs rallied behind us, but the administraation… Read more »
Fine way of describing, and fastidious article to get facts about my presentation subject matter, which i am going to deliver in institution of higher education.
Excuse me if I’m posting this in the incorrect area, but does anybody on this site know where I could find opinions on a company in the United states advertising an IT sales job? The organization is LTJ Management, LLC located at 900 Congress Ave., Suite L-150, Austin, TX 78701 (512) 895-9500. I’m moving to the US soon and any help will be appreciated. Thank you.
Great paintings! This is the type of info that are meant to be shared across the web. Disgrace on Google for now not positioning this post upper! Come on over and visit my website . Thanks =)