The Leap Whine Scale
The thing about medicine is this; it’s hard. Sure, there are some specialties that are easier than others. If you had the foresight to study hard and be an office dermatologist, bully for you! Life is going to be pretty chill.
But for most people, engaged in the contentious, difficult, confusing, bloody mess of patient care, it’s difficult. We spend our days and nights sifting through vague complaints that may or may not be indicative of terrible, deadly illnesses.
So, one would think that men and women engaged in this practice would have realized, from the get-go, that it was somewhat more taxing than working in that quaint little book-store/bistro you so love to visit on your Saturday’s off. (You know, the one with the perfect Chai tea, and the pretty college student who always says ‘it must be so amazing to be a doctor!’ and gives you free refills while you peruse assorted New York Time’s best sellers.)
I’ll grant, medical educators are sometimes remarkable silent about the icky parts of medicine; they’re too consumed with the glories of science and saving humanity, and duties to serve and the magic of evidence-based medicine. They’re busily advancing socialism and have little apparent energy left over to say ’sometimes you’ll hate the people you see, so figure out how to cope with bad people.’ Students are more likely to be reminded that ‘everyone is good inside, and who are we doctor’s to judge them?’
So, I’ll admit that not every physician enters his or her practice with a complete recognition of what the real world is like. But, most do. Most of them learned the salient realities in residency from brilliant but appropriately bitter instructors and bitter but seldom brilliant clinic paitents.
Having established this, why do doctors act so surprised that the practice of medicine is difficult? And further, why are they so whiny? Lord I’m tired of that!
Case in point: some nights our busy community hospital doesn’t have a pediatrician on call. Why is that? Despite the paucity of admissions, some have decided to take themselves off call altogether, since it was ‘adversely affecting their health and lives.’ Now, if I were running a clinic in the Kalahari, or on an Antarctic research station, I could see not having a pediatrician. But in a busy town in the Southeast, that actually has pediatricians? I’m stunned.
Next, the neurology phenomenon. Apparently, all over the country, neurologists are getting other neurologists in large centers to video conference with emergency departments about treating stroke. Treating stroke, the Mac-Daddy emergency of neurology, the raison d’etre of neurology, is just too darn icky, annoying, risky and exhausting for neurologists to do it in person. Someone else needs to do it.
Even surgeons, the ones I used to look up to like Marines, have joined in the whine. ‘We don’t want to take call; you need to pay us just to take call. It’s…you know…hard! I mean, all the patients, the sickness, the phone calls, and the operating! I mean, how gross is that?’ Or this one: ‘I know you have a patient with appendicitis; but I have four elective endoscopies and some staplest to take out in the office. It may be hours…’
The great surgeons of the past are waking from their slumber of death and roaring in the grave.
The cardiologists have joined suit: ‘I’ll do the cath, but I’m not taking care of the patient. I mean, what if I miss something?’ By no means all of the excellent heart doctors have gone this way, but a fair number have. They are, in my estimation, reduced from physicians to highly trained technicians; interpreting studies rather than evaluating humans.
I know, ER docs whine too. And when they do, I’m ashamed. We should be be more manly (even our women). We are the specialty where all the world’s grossness comes to rest. We are the land of foul foreign bodies, disimpactions, brains spilled on stretchers and ‘I haven’t had a bath in a year.’ We are the specialty of death and chaos. We have to beg, borrow and plead with other specialites so that they will help us when they really don’t have to do so. We knew it going in, and we have to deal with it. Let me apologize for my own whiny colleagues.
Having said all this, I’d like to institute the Leap Whine Scale:
LWS 0: Does job without flinching or hesitation
LWS 1: Pause on phone, or in person, a wistful stare into the distance
LWS 2: Attempts to invoke another provider: ‘I mean, sure, I can do it, but did you ask anyone else?’ Ultimately does job; may exhibit passive aggression. ie, consults everyone else in hospital.
LWS 2b: Refuses to answer page or phone call.
LWS 3: Openly hostile on phone, in hope that anger and aggression will make caller leave them alone or call someone else. When in department, openly hostile to patients, who sign out AMA as consultant shrugs shoulders and says ‘they just wanted to go, beats me!’
LWS 4: Perhaps worst: Does job, but spends entire time saying ‘I mean, you know how busy my service is? I’m exhausted. I’m sick of this. Why does this always happen to me? Are you guys trying to kill me? I know the patients are.’ Whinus Maximus.
LWS 5: Answers phone pitifully, then begs off with: ‘I’m just too exhausted. I’m serious. I can’t do it. No way. Find someone else, can you? Thanks man, I really appreciate it.’
The LWS scale may be useful in explaining to new physicians what to expect from other conultants. And remember, as with any clinical indicator, frequent re-evaulation is mandatory for accurate assessment of whiners.
Edwin






I’m a pretty big fan, but I have another somewhat contrary take on this situation. ER docs rock, but your entire scope of practice is your hospital. When you are there you are working your tail off, but when you are home you are home….am I correct so far ????(barring the “so & so called off can you PLEASE come in today..” that all of us deal with in health care.)
The rest, however, have practices elsewhere, where they see patients who have usually showered and pay their bills, after waiting months for the chance to see them and benefit from their knowledge and skill. They owe these folks their best effort, which will be unavailabe if they have been up all night, sharing the world of emergency medicine with you and your crew. Frankly, if I had the choice between getting out of my bed at 2 am on a frosty night to drive in and care for a patient who will likely never pay for my time and energy AND may sue me to boot, versus NOT getting out of bed so I can be fresh for my office full of paying patients, guess which one I and most reasonable folks would pick???
I am not a doc, but I did my time on 24/7 call when I wore green and worked for my Uncle Sam. It gets old quickly.
Pattie,
You make a good point. And I’m always happy to be disagreed with, especially from fans. It keeps me honest.
But, here’s what I would say. First of all, yes my practice is hospital based. However, I’m not paid by the hospital. I bill, and face the same lack of payment the others do. In fact, we collect about 25 cents on the dollar billed.
Second, I know it’s hard to split practices. Some docs, in fact, take themselves off call entirely for that reason. I understand. But it doesn’t change the fact that they went to school, and residency, to provide a service. And when no one wants to do it for whatever reason, I’m still stuck holding the bag, unable to take out an appendix or do a cardiac cath myself. I feel bad for those guys, and I promise I do everything to make it easier for them when I can. I cajole, and test, and CT and give pain medicine and make excuses and try not to admit. But sometimes, being a doctor just means you have to ‘cowboy-up.’
The problem, of course, is EMTALA. Everyone was punished, and so people stopped taking call at all. The very plan designed to increase access paradoxically decreased it. That’s federal oversight in medical care for ya’.
Thanks for disagreeing!
Edwin